Family-Run Independent Agency • Since 1972

YOUR INSURANCE PROFESSIONALS, FOR ALL YOUR INSURANCE NEEDS

Delivering customized risk management, rapid computerized policy support, and independent carrier representation for families, businesses, and emergency services throughout Delaware and across the United States.

Top-Tier Carriers

AIG, Chubb, Aetna, Allied & more

50+ Years Service

Family-run in Old New Castle, DE

Fast Claims Processing

Computerized policy management

Quote Inquiry

Request a quote from an Agent. We’ll analyze your exact risk exposure and tailor a comprehensive proposal.

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Make a Payment

Pay your agency bill invoice online securely with our direct Applied Pay electronic payment processing gateway.

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Shoot us an Email!

Contact the agency directly for policy service, claims inquiries, or certificates of insurance (COI).

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Comprehensive Risk Solutions

Core Insurance Practice Areas

From individual homeowners to commercial enterprises and municipal first responders, we provide expert advisory backed by the nation's leading underwriters.

Family enjoying home security and protection through personal insurance
Individual & Family

PERSONAL

We help families and individuals select an insurance portfolio to match their exposure to risk, financial means, and desire for peace of mind. Coverage includes Homeowners, Automobile, Umbrella Liability, Valuable Property, Boats/Yachts, and Renters Insurance.

Modern corporate facilities and commercial enterprise operations
Business & Industry

COMMERCIAL

Our professionals work with you to select the proper combination of property and casualty coverage for your operation. Comprehensive coverage including Workers' Comp, Commercial Property, Business Owners Policies (BOP), Business Auto, Liability, and Bonds.

Corporate team collaborating on employee health and benefits administration
Workforce Retention

EMPLOYEE BENEFITS

Let our employee benefits team design, manage and administer all of your benefit programs. Over 25 years of specialized experience handling Medical, Dental, Vision, Group Life, Disability, and 401(k) retirement plans for fully insured and partially self-funded employers.

Fire engine and emergency first responder operations protected by VFIS Mid-Atlantic
Specialized Emergency

EMERGENCY SERVICES

With over 50 years of experience in Emergency Service Operations, let us protect your firefighters, EMTs, and social members. In dedicated partnership with VFIS Mid-Atlantic, we deliver industry-standard specialized risk management.

Our Mission & Identity

Our Greatest Asset Is Our Customer

"New Castle Insurance is a family run agency located in New Castle, Delaware since 1972. Our team of proven professionals are committed to the principles of integrity, professionalism and service when finding you the best coverage at the best price."

New Castle Insurance, Ltd, is a full service insurance agency with its office located in historic Old New Castle, Delaware. As a fully integrated and automated Insurance Agency, we are large enough to take on any assignment and small enough to respond quickly.

  • Independent Carrier Selection
  • Computerized Policy Management
  • Rapid Claims Expediting
  • Dedicated Advisor Extensions
Read Our Full Story Meet Our Staff Directory

Request a Note From an Agent

We’ll provide you with a no-cost, no obligation review and comparison of your current insurance coverage to identify gaps and save on premiums.

1972

Year Established in Delaware

50+

Years of Advisory Excellence

25+

Years Benefits Specialization

100%

Independent Client Advocacy

Nationwide Underwriting

The Best Coverage at the Most Competitive Price

As an Independent Insurance Agency, we represent a distinguished portfolio of major national and specialty insurance carriers:

AIG Insurance Carrier Partner Logo
Aetna Insurance Carrier Partner Logo
Allied Insurance Carrier Partner Logo
Chubb Insurance Carrier Partner Logo
VFIS Mid-Atlantic Emergency Services Partner Logo
Premier National Property and Casualty Underwriting Partner Logo
View our full carrier network →
Frequently Asked Questions

Common Questions About Our Coverage

Get straightforward answers about our policy review process, carrier partnerships, and agency capabilities.

Unlike captive agencies that sell products from only one company, New Castle Insurance is independent. We represent multiple top-rated carriers (AIG, Chubb, Aetna, Allied, and more), meaning we work for you—not the insurance company. We evaluate your unique exposures and shop the entire market to build custom packages at optimal rates.
During our no-cost, no-obligation insurance review, an advisor examines your current declaration pages across personal or commercial lines. We check for common coverage gaps, outdated liability limits, unapplied discounts, and price discrepancies, delivering a side-by-side comparison report.
All policy and accounting information is digitized and computerized in our Old New Castle offices. This eliminates paperwork delays, accelerates certificate of insurance (COI) issuances, speeds emergency coverage modifications, and ensures rapid claims processing whenever you need immediate action.
Clients can pay agency bill invoices 24/7 through our secure Applied Pay portal at https://nci.appliedpay.com/. It supports major payment methods and issues instant digital receipts.

Ready to Protect What Matters Most?

Speak with an experienced New Castle Insurance advisor today or submit an online quote inquiry for a prompt, tailored review.